CT Technologies

Better connected

Together
let’s offer your customers
the best possible service
on the channel of their choice.

DialogMaster

Boundless customer service

Today’s contact centers face new challenges: modern customers expect to be properly advised across all channels. As a result agents need to have the necessary skills and versatility. User-friendly and smart, in Cloud or On-Premise to suit your needs, our solution DialogMaster meets these new challenges by serving you omnichannel with a capital O.

inbound

More time for your customers

You know it better than anyone else, the clientele is king and wishes to remain so. Therefore it is your duty to directly connect them with the person best qualified to respond to their request as quickly as possible and to provide your agents with the best possible tools for optimal advice. DialogMaster has precisely all these features and many more such as intelligent routing, virtual queues, and interview guides with integrated knowledge bases. Spend your time on what really counts: communicating with your customers.

outbound

When outbound means targeting and efficiency

Outbound involves much more than simple outbound communication. It’s about effectively and proactively assisting your customers, broadening your customer base and building loyalty. It’s also about optimizing agents’ working time by improving the efficiency of outbound calls and campaigns thanks to a whole range of functionalities which — just like DialogMaster — are user-friendly, customizable and automated. Outbound is a necessity for those who want to strengthen their competitiveness.

email

Rely on the synergy between people and AI

DialogMaster analyzes e-mails, classifies them by keywords and distributes them. Connected to an artificial intelligence system, our solution enables even more precise analysis with the possibility of extracting data for automated processing. With DialogMaster you have a user-friendly e-mail editor at your disposal, providing agents with all the information and tools they need such as standard replies, text blocks, signatures and attachments, for simple, efficient e-mail processing. Rely on the synergy between human skills and artificial intelligence.

live chat

A versatile chat function

DialogMaster ensures intelligent routing of chat requests and provides agents with tools such as customer conversation guides and predefined questions and answers to proceed the chat requests. The result: greater efficiency. The chat module features a call-back request and you can improve your contact center’s responsiveness by integrating a chatbot. By combining the chat function with other channels, your agents’ inactivity is minimized. A chat function to meet all your needs!

Integration

Make the most of your existing infrastructure

Would you like to enhance your systems with valuable features such as: Screen Popup, Click-to-dial, automatic import and export of contacts and leads for outbound campaigns? Microsoft Teams, Alcatel CCD, SAP, Salesforce, etc., DialogMaster integrates with most third-party systems and offers standard integrations with the most common systems. Protect your investment by choosing DialogMaster.

Services

Customer dialog is human

Installation, training, support, custom development, we don’t just provide solutions, we support you throughout our partnership.

Custom Development

installation / Training

consulting / support

Company

The direct line to us

CT Technologies is a company on a human scale, which means it is fast, efficient and close to its customers. Trilingual (French, English, German) it offers its staff excellent working conditions as evidenced by the extremely low staff turnover rate. Since 2003 we’ve been helping you to optimize your customer service and improve your agents’ working conditions. We take your business experience and feedback into account when developing our products and services. For solutions and services that are as close as possible to your day-to-day business.

CT Technologies